> ## Documentation Index
> Fetch the complete documentation index at: https://docs.milkstraw.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancellation

> How to cancel your MilkStraw AI service and what to expect during offboarding.

## Overview

You can cancel MilkStraw AI at any time. There are no long-term contracts, cancellation fees, or lock-in periods. Once cancellation is complete, we remove all <Tooltip tip="Standard AWS accounts that contain Commitment-based discounts">MilkBoxes</Tooltip> from your AWS Organization and stop billing.

## Before you cancel

Reach out first if you're canceling due to an issue we may be able to resolve.

<Card title="Talk to us before canceling" icon="calendar" href="https://cal.com/team/milkstraw-ai/chat-with-milkstraw-team">
  Book a quick call so we can address any concerns or blockers.
</Card>

## How to cancel

<Steps>
  <Step title="Request cancellation">
    Email [support@milkstraw.ai](mailto:support@milkstraw.ai) or [schedule a call](https://cal.com/team/milkstraw-ai/chat-with-milkstraw-team) from the account owner's email address. Include your organization name and the AWS Organization ID you want to disconnect.
  </Step>

  <Step title="Confirm the offboarding window">
    Our team will confirm your cancellation request and schedule the MilkBox removal. To avoid disrupting active commitment coverage, we coordinate removal at a time that minimizes impact on your AWS bill.
  </Step>

  <Step title="MilkBox removal">
    We remove all MilkBoxes from your AWS Organization. Each removed account goes through a factory reset before it can be reused, ensuring full data isolation.
  </Step>

  <Step title="Remove the IAM role (optional)">
    Once offboarding is complete, you can delete the MilkStraw AI CloudFormation stack (or StackSet) from your AWS management account to revoke our cross-account IAM role.
  </Step>

  <Step title="Final invoice">
    You'll receive a final invoice for any savings realized up to the cancellation date. See [Billing](/billing) for how fees are calculated.
  </Step>
</Steps>

## What happens to your data

* MilkStraw AI only stores billing and usage metadata — never workload data.
* After cancellation, your usage history is retained only as needed to issue and support the final invoice, then deleted in line with our data retention policy.
* You can request deletion of your account data by emailing [support@milkstraw.ai](mailto:support@milkstraw.ai).

## Billing after cancellation

* No new fees are charged after MilkBoxes are removed from your organization.
* The final invoice covers savings realized up to the removal date, prorated for the partial month.
* Existing Savings Plans or Reserved Instances you owned before MilkStraw AI are unaffected — they remain in your account.

<Note>
  Canceling stops future fees but does not retroactively refund past savings fees, since those correspond to savings you already realized on your AWS bill.
</Note>

## Reconnecting later

If you want to come back, you can re-onboard at any time by following the [Quickstart](/quickstart) guide. Your previous account can be reactivated — [contact us](/contact) so we can restore your organization's setup.