> ## Documentation Index
> Fetch the complete documentation index at: https://docs.milkstraw.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

<AccordionGroup>
  <Accordion title="How does MilkStraw AI connect to my AWS environment?">
    MilkStraw AI connects using a secure least-privilege cross-account IAM role that you deploy in your AWS management account or across your organization via CloudFormation. The role includes a unique external ID for verification.
  </Accordion>

  <Accordion title="What AWS permissions does the MilkStraw AI role have?">
    The role has least-privilege permissions to monitor usage and savings coverage across various AWS services. It cannot modify any of your resources or infrastructure.
  </Accordion>

  <Accordion title="Does MilkStraw AI take over my AWS billing?">
    No, you continue to pay AWS directly for your cloud usage as normal. The MilkStraw AI service fee is separate and based on the savings achieved.
  </Accordion>

  <Accordion title="How are MilkBoxes added to or removed from my AWS Organization?">
    MilkStraw AI adds <Tooltip tip="Standard AWS accounts that contain Commitment-based discounts">MilkBoxes</Tooltip> when we find savings opportunities and removes them when they're underutilized.
  </Accordion>

  <Accordion title="Does MilkStraw AI access my workloads or data?">
    No, MilkStraw AI operates with a zero-access architecture to your workloads, VPCs, or data. The connection is for billing and usage monitoring only.
  </Accordion>

  <Accordion title="What happens to a milkbox account after it leaves my organization?">
    When a milkbox is removed, it undergoes a "factory reset" where all residual configuration and metadata are deleted before the account can be potentially reused for another customer. This ensures data isolation.
  </Accordion>

  <Accordion title="How often is my AWS usage monitored?">
    Your AWS usage and cost data are monitored hourly by MilkStraw AI.
  </Accordion>

  <Accordion title="What AWS services are covered by the Fluid savings provided via MilkBoxes?">
    You can check the <Link href="/supported-services">covered services</Link> page for the full list.
  </Accordion>

  <Accordion title="What is the difference in connecting a single AWS account versus an AWS Organization?">
    For a single account, the role is deployed directly via a CloudFormation stack. For an AWS Organization, a CloudFormation StackSet wrapper is used to deploy the same role to all member accounts in the organization via StackSets.
  </Accordion>

  <Accordion title="What if I already have existing Savings Plans or Reserved Instances?">
    Our fee is calculated only from the incremental savings delivered by the <Tooltip tip="Standard AWS accounts that contain Commitment-based discounts">MilkBoxes</Tooltip> we provide, separate from your existing commitments.
  </Accordion>

  <Accordion title="Can I add another AWS Organization to my MilkStraw account?">
    Yes! You can connect multiple AWS Organizations to a single MilkStraw account. To do so:

    1. Click the **MilkStraw AI** dropdown in the top-left corner of the app.
    2. Select **Switch Organization**, then click **+ Create Organization** at the bottom of the list.
    3. Follow the standard organization onboarding flow as described in the <Link href="/quickstart">Quickstart</Link> guide — the process is the same as connecting your first organization.

    Once connected, you can view all linked organizations at any time from the **MilkStraw AI** dropdown again.
  </Accordion>
</AccordionGroup>