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Overview

You can cancel MilkStraw AI at any time. There are no long-term contracts, cancellation fees, or lock-in periods. Once cancellation is complete, we remove all from your AWS Organization and stop billing.

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Before you cancel

Reach out first if you’re canceling due to an issue we may be able to resolve.

Talk to us before canceling

Book a quick call so we can address any concerns or blockers.

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How to cancel

1

Request cancellation

Email support@milkstraw.ai or schedule a call from the account owner’s email address. Include your organization name and the AWS Organization ID you want to disconnect.
2

Confirm the offboarding window

Our team will confirm your cancellation request and schedule the MilkBox removal. To avoid disrupting active commitment coverage, we coordinate removal at a time that minimizes impact on your AWS bill.
3

MilkBox removal

We remove all MilkBoxes from your AWS Organization. Each removed account goes through a factory reset before it can be reused, ensuring full data isolation.
4

Remove the IAM role (optional)

Once offboarding is complete, you can delete the MilkStraw AI CloudFormation stack (or StackSet) from your AWS management account to revoke our cross-account IAM role.
5

Final invoice

You’ll receive a final invoice for any savings realized up to the cancellation date. See Billing for how fees are calculated.

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What happens to your data

  • MilkStraw AI only stores billing and usage metadata — never workload data.
  • After cancellation, your usage history is retained only as needed to issue and support the final invoice, then deleted in line with our data retention policy.
  • You can request deletion of your account data by emailing support@milkstraw.ai.

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Billing after cancellation

  • No new fees are charged after MilkBoxes are removed from your organization.
  • The final invoice covers savings realized up to the removal date, prorated for the partial month.
  • Existing Savings Plans or Reserved Instances you owned before MilkStraw AI are unaffected — they remain in your account.
Canceling stops future fees but does not retroactively refund past savings fees, since those correspond to savings you already realized on your AWS bill.

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Reconnecting later

If you want to come back, you can re-onboard at any time by following the Quickstart guide. Your previous account can be reactivated — contact us so we can restore your organization’s setup.